商务英语BEC初级模拟试题之六Unit 1 First meetings 1 introductions and greetings 1. Listening You are going to hear a number of people introducing themselves. Some of the introductions involve two people some

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BEC初级商务英语考试专业词汇整理(1)1abandon rate 挂断率(衡量客户服务质量的指标之一计算方式为：拨入客户服务中心的总数中客户因等候时间过长而挂断的数目占总数的百分比)例： By choosing the right on-hold music thepany has reduced abandon rate by 50.2absenteeism 旷工缺勤例：