The Future of the Contact CenterRich Year Old Publishing And Trade ShowpanyFirst Magazine in Contact Center and VoIP in top 6700 sites in World2Your Future is VoIPWhat is itRegular VoiceVoice

The Financial TimesBy Jacques Bughin Michael Chui and James ManyikaSeptember 22 2010Two-and-a-half years ago McKinsey described eight technology-enabled business trends that were profoundly reshapi