相关文档

• RM-FO-CLUB-011_Confidential_service_procedure_客人要求保密服务.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Premier ClubP&PProcedure : Confidential service procedure 客人要

• RM-FO-CLUB-018_Guest_location_service_procedure__客人方位服务.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Premier ClubP&PProcedure : Guest location service procedure客人

• RM-FO-CLUB-030_Breakfast_service_早餐服务.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Premier ClubP&PProcedure : Breakfast service 早餐服务Division :R

• RM-FO-CLUB-016_Extension_procedure_延住要求处理.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Premier ClubP&PProcedure : Extension procedure 延住要求处理Divisio

• RM-FO-CLUB-024_How_to_handle_guest_complaints_处理客人投诉.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Premier ClubP&PProcedure : How to handle guestplaints 处理客

• RM-FO-CLUB-008_Updating_guest_information_更新客人信息.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Premier ClubP&PProcedure : Updating guest information 更新客人信息

• RM-FO-CLUB-022_Handling_message_处理客人留言.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Premier ClubP&PProcedure : Handling message 处理客人留言Division :

• RM-FO-CLUB-023_Handling_wake_up_calls_处理叫早服务.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Premier ClubP&PProcedure : Handling wake up calls 处理叫早服务Divi

• RM-FO-CLUB-034_Club_service_行政酒廊服务.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Premier ClubP&PProcedure : Premier Club service 行政酒廊服务Divisi

• RM-FO-TEL-024_Requests_for_housekeeping_and_laundry_service要求客房和洗衣服务.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Telmunication P&PProcedure: Requests for housekeeping and