相关文档

• RM-FO-CON-033_Change_of_Shift_Duties_交接班职责.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Concierge P&PProcedure : Change of Shift Duties 交接班职责Divisio

• RM-FO-CON-035_Answering_the_Phone_接听电话.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :02/16/2016Novotel Suzhou SIPFO- Concierge P&PProcedure :Answering the Phone 接听Division :Ro

• RM-FO-CON-005_Room_change_换房.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Concierge P&PProcedure : Room Change宾客换房 Division :RoomsRe

• RM-FO-CON-027_Hold_for_pick_up(Item_transit)_物品转交服务.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Concierge P&PProcedure : Hold for pick up(Item transit) 物品转交服

• RM-FO-GNM-002_Shift_Briefing_交班会.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Night ManagerP&PProcedure : Shift Briefing 交班会 Division :Roo

• RM-FO-CON-013__Maintaining_the_lobby_大堂维护.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Concierge P&PProcedure : Maintaining the lobby 大堂维护Division

• RM-FO-CON-023_Lost_luggage_by_airline_行李丢失.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Concierge P&PProcedure : Lost luggage by airline 行李丢失Divisio

• RM-FO-CON-016_Stand_by_the_lift_电梯服务.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Concierge P&PProcedure : Stand by the lift 电梯服务Division :Roo

• RM-FO-CON-028_Out_of_hotel_assignment_委派外出.doc

  Front Office Novotel Suzhou SIP Page 2 of NUMS 2Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Concierge P&PProcedure : Out of hotel assignment 委派外出Divisio

• RM-FO-CON-009_Storage_of_luggage_行李寄存.doc

  Front Office Novotel Suzhou SIP Page 4 of NUMS 4Front Office Novotel Suzhou SIP Page 1 of 1 Issued :09/18/2015Novotel Suzhou SIPFO- Concierge P&PProcedure : Storage of luggage 行李寄存 Division :R